The user interface of Norton is beautifully designed, making it easy to make use of the program. The Norton suite is enhanced by tools such as a VPN, password manager, smart firewall, parental controls and cloud backup service and offers a 100% virus protection promise. Its near-perfect scores on various test parameters demonstrate its skill in countering malware threats. The NortonLifeLock subscription renewal scam is an email scam in which cybercriminals send a fake notification email to recipients about the renewal of an antivirus system.Norton has been around for more than 30 years and has built up a robust reputation over the years. They present the email as an official notification from NortonLifeLock, a real cybersecurity software company. The scammers add a fake custom ID, invoice number, and renewal date to make the email appear genuine. Using an official logo and professional-looking design, cybercriminals make the email appear authentic.īesides that, scammers also include a fake invoice and mention a NortonLifeLock subscription that will be renewed within 24 hours.
In rare instances, they may further inform their targets that the subscription has already been renewed, and that their account has been debited.Īfter making victims panic, scammers instruct them to contact their billing department by calling the number provided to cancel the subscription or get a refund for the amount deducted (which hadn't actually been charged anyway). The scam begins when someone calls the given number to seemingly avoid being charged for something they don't want. When the target attempts to cancel the subscription this way, the scam could take several forms.įirst, scammers try to convince their targets to grant them remote access to their laptops or computers. Scammers claim that they can only cancel the subscription by accessing the recipient's device so that it doesn't renew or by reversing a transaction already made.
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